Contact Us

This is where you reach the editorial team behind Online Casinos. Most people who contact us want one of four things: a correction to something we published, help understanding a payout or withdrawal term, a question about which of the casinos on our highest payout lists is available in their state, or a way to raise a complaint about an operator. This page explains what we can help with, what we cannot, and how to make your message quick to answer.

We are a research and comparison publisher, not a casino. We do not hold player accounts, process deposits, release withdrawals, issue bonuses or have any access to your balance at any operator. If your money is sitting at a casino, the path to resolving it runs through that casino's support team and then its regulator or dispute service — not through us. What we can do is explain the terms, point you at the right escalation route, and correct our own pages when they are wrong.

How to reach us

Contact forms and email addresses for the editorial desk are published on scottsmindfield.com. Use the form or address shown there rather than replying to promotional emails from operators, which never reach us. A few practical notes before you write:

• Use one message per issue. A correction and a payout question in the same email usually get one answer and a delay on the other.
• Name the page. Paste the URL of the page you are reading. "Your casino list" covers dozens of pages.
• Quote the exact wording you think is wrong, and where possible say where the accurate figure comes from — an operator's terms page, a state regulator's licence register, a payments screen.
• Never send account credentials. No password, no card number, no full Social Security number, no copies of ID documents. We do not need them and we do not want them.
• Tell us your state if your question involves availability. Legal online casino play in the US is decided state by state, so the answer changes depending on where you are.

Reasonable expectations on a reply

We are a small editorial team, not a 24-hour support line, and we do not publish a guaranteed response time we cannot hold to. Corrections with a verifiable source attached move fastest, because they are simple to check. General questions about bonus mechanics or withdrawal timing take longer. Requests we cannot act on — account access, chargebacks, reversing a closed account — get a short reply pointing you elsewhere rather than silence.

Where our commercial relationships sit

Online Casinos earns money through affiliate arrangements. If you follow a link from one of our pages to an operator and open an account, we may be paid a commission. That funding does not buy placement, ratings or favorable wording, and we will tell you the limitations of a site we rank highly. If you believe a page reads like an advertisement rather than an assessment, that is exactly the kind of message we want. Our terms and conditions set out the wider arrangement.

Questions about the casinos we rank

The most common contact we get is some version of "is this offer as good as it looks?" Usually the answer depends on conditions that sit below the headline. Here is how we would read the top of our current list if you wrote in about any of them.

Raging Bull — the biggest headline number on our list

Raging Bull sits at the top with an editorial rating of 10.0, and the reason readers ask about it is the advertised 410% up to $10,000 plus 50 free spins. That is a large stated maximum, and the practical point we make in reply is that a percentage-based match only reaches its ceiling if you deposit enough to earn it — a $50 deposit does not produce a $10,000 bonus. The material conditions to check before you accept are the playthrough multiple, whether the multiple applies to the bonus alone or the deposit plus bonus, the maximum bet allowed while a bonus is live, any cap on what you can cash out from bonus play, and the expiry window. The limitation worth stating plainly: a headline this large almost always carries heavier wagering and tighter cashout caps than a modest match, so the effective payout on it can be lower than the number suggests. Verify the current terms on the operator's own promotions page before depositing.

Magician Bet — the one where the math is simplest

Magician Bet is rated 9.9 and advertises 101% No Wagering. We flag it to readers who write in confused by playthrough because a no-wagering structure removes the main reason bonus money fails to convert into withdrawable cash. If the bonus is genuinely free of playthrough, what you win from it is typically yours to withdraw subject to the usual account checks. That said, no-wagering offers usually come with something else in the way — a lower maximum, restrictions on which games count, a short claim window, or a minimum deposit to qualify. The limitation is size: at 101% the amount on the table is far smaller than the triple-digit matches elsewhere on this page, so it suits someone prioritizing clean terms over a big number.

Slots of Vegas — a game-specific spins package

Slots of Vegas carries a 9.7 rating and a 375% bonus plus 50 free spins on Cash Chaser. The distinguishing feature, and the thing readers most often miss, is that the spins are tied to a named title. Free spins pegged to one game are worth whatever that game's spin value and return-to-player profile deliver, and any winnings from them normally carry their own playthrough before they become withdrawable. Ask yourself whether you would play that title anyway. The limitation: a spins package locked to a single slot is less flexible than site-wide spins, and a 375% match sits in the same category as the large offers above — check the cashout cap before assuming the headline translates into payout.

Uptown Aces — the largest advertised match percentage

Uptown Aces is rated 9.6 and advertises 600% for new players, the highest percentage in our current top ten. Readers contact us about it on the assumption that the biggest multiple means the biggest payout. It does not automatically follow. A very high percentage is usually paired with a low maximum bonus amount, a substantial wagering requirement, or both. The material questions are what the bonus is capped at in dollars, what the minimum qualifying deposit is, and what the maximum permitted bet is while wagering. The limitation is the same as with any outsized multiple: the terms do the real work, and on offers structured this way the terms are typically strict.

Comparing the headline offers at a glance

This table shows only what each operator advertises and our editorial rating. The ratings are our own assessments, not customer review scores, and none of the figures below are payout guarantees.

Rank	Casino	Advertised welcome offer	Editorial rating
1	Raging Bull	410% up to $10,000 + 50 Free Spins	10.0
2	Magician Bet	101% No Wagering	9.9
3	Slots of Vegas	375% Bonus + 50 Free Spins on Cash Chaser	9.7
4	Uptown Aces	600% For New Players	9.6
5	Card Crush	Instant Welcome Reward: 2 Mystery Coins & 5 Cards	9.4
6	Zumba Cards	250% Deposit Bonus up to 250 SC	9.1
7	BetUS	200% up to $4,000 for New Players	9.1
8	Amazon Jackpots	4 Posters + 40 FREE SC + Bonus Wheel for $20	9.0
9	Slots and Casino	500% up to $2,500 x3	9.0
10	Bets.FM	225% deposit bonus up to 1 BTC + 225 Free Spins	8.6

Two entries need a note. Zumba Cards and Amazon Jackpots quote sweepstakes coin values (SC) rather than dollars — a different model with its own redemption rules, and one where "free" coins are usually bundled with a purchase, as the $20 price beside the Amazon Jackpots offer shows. Bets.FM quotes a crypto ceiling, which means the dollar value of the maximum moves with the market. Card Crush advertises an item-based reward rather than a cash match, so there is no percentage to compare against the rest of the table.

Money questions we get asked most

Reading our pages costs nothing. Everything below concerns money you would put in at an operator, not with us.

• Minimum deposits vary by casino and by method, and a welcome offer often has its own qualifying minimum that is higher than the site's general one. Depositing under it usually means the bonus simply does not attach.
• Funding methods commonly available to US players include debit cards, credit cards where the issuer permits gambling transactions, ACH bank transfers, wire transfers, e-wallets and prepaid vouchers. Some operators also take cryptocurrency. PayPal support is not universal at US casinos, so check the cashier before assuming it is there.
• Withdrawal methods are usually narrower than deposit methods. Card deposits frequently pay back to bank transfer or check rather than to the card. Crypto deposits normally have to come back out as crypto.
• Fees can appear at three points: the operator's own processing fee, your bank's cash-advance charge on a credit card gambling transaction, and network fees on crypto. Check all three rather than only the casino's schedule.
• Timings split into two parts. Internal review or "pending" time, which is where most delay actually sits, and then transit time on the chosen rail. E-wallets and crypto typically clear fastest once approved; bank transfer takes business days; paper checks take longest.
• Withdrawal limits apply per transaction, per day, per week or per month, and a large jackpot may be paid in installments under those caps. If you are chasing a high payout, the monthly cap matters more than the headline bonus.

Write to us if a published limit on one of our pages no longer matches what the cashier shows — that is a correction we can make quickly.

Verification, and why payouts stall

The single biggest reason readers contact us frustrated is a withdrawal held up at verification. Licensed operators are obliged to confirm who you are before releasing funds. That typically means a government photo ID, proof of address, and evidence that the payment instrument belongs to you. Larger or unusual amounts can also trigger source-of-funds questions, which is a separate and slower check.

1. Complete identity verification when you open the account, not when you want to cash out. It removes the most common delay entirely.
2. Make sure the name on your casino account matches the name on your bank account or card exactly.
3. Withdraw to the method you deposited with wherever the site allows it.
4. Keep the operator's replies. If you later escalate, a dated record of what you were told does most of the work.
5. If support stalls, ask in writing for the complaint to be formally logged and for the escalation route to be named.

Where a complaint goes next depends on where the casino is licensed. A state-regulated operator answers to that state's gaming regulator or commission, which will have its own player complaint process. An offshore operator answers to whichever overseas authority issued its license, and in practice your leverage is weaker. We can tell you which route applies; we cannot order any operator to pay.

What is on offer at these sites

If you are contacting us to ask what you would actually be playing, the catalogs at the operators above generally break down into a few categories:

• Slots — the bulk of most libraries. Return to player is the long-run theoretical percentage a game pays back, and volatility describes how that payback is distributed: low volatility means frequent small wins, high volatility means rare larger ones. Both matter if payout rate is your priority.
• Progressive jackpots — slots pooling a share of every stake into a growing prize. Headline-grabbing, but they usually carry a lower base return than fixed-jackpot games, and some require a maximum bet to qualify.
• Table games — blackjack, roulette and baccarat. Rules variants change the house edge materially: single-zero roulette returns more over time than double-zero, and blackjack payout rules on a natural change the math.
• Live dealer rooms — real dealers streamed in real time, usually blackjack, roulette, baccarat and game shows. Betting limits tend to be higher and the pace slower.
• Mobile play — most sites now run in a mobile browser, with native apps offered selectively. Game availability in an app is sometimes narrower than on desktop.

Outcomes at licensed sites are produced by random number generators, which regulated operators submit for independent testing. We do not verify RNG certification ourselves; we report what an operator publishes and note when it publishes nothing.

Beyond casino games

Several operators on this list run more than a casino. BetUS, for instance, is known as a sportsbook brand as well, and its 200% up to $4,000 welcome offer for new players sits alongside sports betting and racing markets. Bets.FM likewise pairs casino play with a broader betting product and quotes its 225% bonus up to 1 BTC in cryptocurrency. The distinction matters for two reasons: bonus funds are often ring-fenced to one product, so a casino bonus may not clear through sports bets, and sportsbook wagering typically contributes little or nothing to casino playthrough. Card Crush, Zumba Cards and Amazon Jackpots run on sweepstakes-style mechanics, where coins are redeemed rather than cashed out directly, and the redemption rules are separate from ordinary casino withdrawal terms. Read the promotion's own terms to see which product it applies to.

Who can legally play, and where

You must be at least 21 to use the operators we cover. There is no single national online casino license in the US. Federal law sets certain boundaries, but the authority to license and regulate online casino gambling sits with individual states, and only a minority of states have legalized it. That means a site can be perfectly legal for a player in one state and unavailable to a player in the next, and geolocation checks enforce this at login. Some operators accept US customers without holding a license from any US state — accepting your signup is not the same as being authorized to serve you, and the consumer protections differ significantly. Always confirm current legal status for your own state before depositing; we do not publish state legality as a settled national answer because it changes.

Nothing on this site is legal or financial advice, and nothing here should be read as a suggestion that gambling is a way to make money. If play has stopped being entertainment, our responsible gambling page covers deposit and loss limits, self-exclusion, cooling-off periods and blocking software, plus where to find confidential support. In the US, the National Council on Problem Gambling operates a 24/7 helpline on 1-800-GAMBLER.

Corrections and how we assess sites

Our rankings come from research rather than play. We read published terms, check licensing claims against public registers where those exist, compare advertised payout and wagering conditions, and look at the breadth of games and payment rails. We have not deposited at, played at or withdrawn from the operators listed here, and we do not present advertised withdrawal speeds as measured results. Commission plays no part in position on the list. Where we are unsure, we say so rather than filling the gap.

If you spot an out-of-date bonus figure, a changed wagering requirement, a payment method that has been withdrawn or a licensing claim that no longer holds, send it with the source and we will check it. You can read more about the people and standards behind the site on our about page, and our coverage of casinos outside the Gamstop scheme sits separately for readers researching that market.

What we cannot do for you

• Recover a balance, reverse a closed account or release a held withdrawal at any operator
• Give legal advice on whether online casino play is lawful where you live
• Provide tax guidance on gambling winnings
• Offer bonus codes, extra spins or account credit — we do not control any promotion
• Advise on gambling strategy or predict outcomes

For anything in that list, contact the operator directly first, then the regulator named on its license. For everything else — corrections, clarifications, questions about how a payout or wagering term actually works, or feedback on our coverage — the editorial desk is open, and a clear message with a page URL attached is the fastest way to a useful answer. Findings on this page were last reviewed on Sep 25, 2026 by Tyler Franklin; offers and terms change without notice, so treat the operator's own terms as the final word.